Support

For questions, bug reports or feature requests, please reach out to:

• E-mail: mail@jch-technologies.de
• Phone: +49 15679 698581
• Company website: jch-technologies.de

Chat Support for the D-A-CH Region

You can also contact us through our Just Connect Here messenger for Germany, Austria and Switzerland.

Open chat support ↗

The link opens the messenger in a new tab.

For connection problems, please include in your request:

• Affected feature (MMS client / Server simulator / GOOSE / SCL editor)
• IED vendor and model (where it can be shared)
• macOS / iPadOS version + app version (shown in the About screen)
• Expected behaviour vs. what happened
• Ideally: an excerpt from the Log tab and an anonymised SCD file